Privacy Policy

Introduction

Welcome to Sentinelware. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.

By using Sentinelware products and services, you agree to the practices described in this policy.

Information We Collect

We collect only the minimum information necessary to provide our services:

• Email Address: Collected during checkout to deliver your license key and for order-related communications.
• Discord ID and Tag: Only if you choose to connect Discord during checkout. This links your purchase to your Discord account for support and license management.
• Transaction Data: Payment information is processed by our third-party payment processor (Polar.sh). We do not store your credit card details or full payment information.

How We Use Your Information

We use collected information for the following purposes:

• License Delivery: To deliver your license key and purchased products.
• Customer Support: To provide support and respond to inquiries.
• Account Linking: If you connect Discord, to link your purchase for easier support and license retrieval.
• Order Communications: To send important updates about your purchase.

Data Security

We implement appropriate security measures to protect your information:

• All data is transmitted over encrypted connections (HTTPS/TLS)
• Payment processing is handled by PCI-compliant third parties
• We do not store Discord access tokens
• Access to customer data is strictly limited

Information Sharing

We do not sell, rent, or trade your personal information. We may share information only in these circumstances:

• Payment Processors: Polar.sh processes payments on our behalf
• Legal Requirements: When required by law or valid legal process
• Protection of Rights: To protect Sentinelware's rights and safety

Your Rights

You have the following rights regarding your data:

• Access: Request a copy of the data we hold about you
• Correction: Request corrections to inaccurate data
• Deletion: Request deletion of your data (subject to legal obligations)
• Unlink Discord: You can unlink your Discord account at any time by contacting support

Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13.

Cookies

Our website may use essential cookies for functionality. We do not use tracking cookies or third-party advertising cookies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.